Client Name: Triggerise India
Location: Delhi, Agra, Jaipur and Ajmer
Background Context: Triggerise India through its network of TIKO PROs delivers health information, products, and services to people in low-income communities urban and peri-urban geographies of Ajmer, Jaipur, Agra, and Delhi. The network structure includes the TIKO System Managers (TSM) and TIKO System Facilitators (TSF) and the PRO network of women entrepreneurs. The TSM and TSF support the PROs in their outreach activities. This network has been expanding over the last three years.
Objectives
The purpose of this assignment was to develop the capacity of the TSFs to address these challenges and ensure effective use of the data that is generated to guide the PROs. The two key objectives were:
- Promotion of streamlined mentoring and handholding behaviors among TSFs based on the data that is generated.
- Enhance the ability of TSFs to guide PROs on:
- Consultative sales
- Procurement decision making
Approach and Methodology
- Method/ Design: To understand, orient, develop frameworks and provide support to TSM’s and TSF’s, consultation interactions, meetings and engagement workshops were conducted with TSMs, TSFs and PROs.
The CLEAR (C-Connect, L-Learn, E-Educate, A-Ask, R-Resolve) communication-based approach was at the core of the training to ensure the different types of interactions, individual and group, are focused on communicating succinctly.
- Key Respondents/ Informants: Medical staff, waste handlers, pharmacists, lab technician, common BMW agency, transporters, officials from State Health Department and Tamil Nadu Pollution Control Board (TNPCB).
- Key Areas of Inquiry: Ecosystem mapping and challenges, Efficiency and Capacity related Challenges of PROs and TSFs
- Sample: 80 PRO’s and 2 TSF’s
Impact
The study enabled recommendations to build capacity of women entreprenures and integrate a sales and marketing approch for the provision of SRH services and commodities by these entreprenures.
Contact
17/109, Lower Ground Floor, Vikram Vihar, Lajpat Nagar IV, New Delhi – 110024